Privacy Policy

Dalton Elite Solutions LLC is a single-member New York limited liability company based in the Hudson Valley, NY. This policy explains how we collect, use, and protect personal information when you visit our website, contact us, or inquire about our business consulting and website services.

Our contact form, Website Remodeling intake form, and service inquiry forms collect the information you choose to submit. This may include your name, email, phone if given, business name and details, current website, project goals, required pages and features, brand assets, content readiness, domain information, timeline, and messages.

We use this information to respond to inquiries, understand your needs, plan and deliver services, communicate about projects, and keep records of our work. Required fields are identified on each form; optional information is your choice. Submission details may be sent to us by email notifications so we can follow up.

Resource request forms may also collect your name and email to respond to your request. Our Business Health Check and Cash Runway Calculator run in your browser; their answers and calculations are not submitted to us by those tools.

Questions and responses from our AI chat assistant are stored in chat logs, together with a session identifier and timestamps, to improve service and answer inquiries. A hashed version of your network address is also stored to limit abuse. Hashing reduces direct exposure of the address but does not make the associated chat information anonymous.

Chat messages and recent conversation context are processed through Lovable's AI infrastructure and its model provider to generate responses. Do not enter sensitive information such as passwords, payment card numbers, health information, government identifiers, or confidential client records.

Responses are AI-generated and may be imperfect, inaccurate, or incomplete. They are general information, not professional advice. Please verify important information and use the contact form or email us when you need a direct answer from Rob.

Payments for our services are processed through Stripe. There is currently no embedded payment checkout on this website. When you pay through Stripe, Stripe handles payment details under its own privacy policy. We do not store full payment card numbers on this website.

We may receive limited billing and transaction information needed to confirm payment, manage subscriptions, and maintain business records. Stripe's privacy policy explains how it handles payment information.

Read Stripe's Privacy Policy

We use Lovable and cloud infrastructure providers to host the site, store form submissions and chat logs, run website services, and deliver submission notifications. We also use AI providers to process chat requests and Stripe to process payments. Information is shared with these providers as needed for those functions, subject to their applicable terms and privacy practices.

We do not sell or rent personal information. We may disclose information when required by law, to respond to valid legal requests, or to protect rights, safety, and the security of our services. If our business is transferred, relevant records may transfer subject to applicable law and privacy protections.

Providers may process information outside your state or country, where privacy laws may differ. We do not publish submitted messages or chat logs for public viewing.

We currently do not use analytics or advertising cookies, and no analytics tracking service is installed on this site. We use only essential browser storage for functionality, such as session storage that keeps your chat session identifier and authentication-related local storage when applicable. These are not used to build advertising profiles.

Hosting and cloud providers may process technical request information, such as network addresses, browser details, and error or security logs, to deliver and protect the service. That operational processing is separate from marketing analytics. The site loads fonts from Google Fonts, so your browser contacts that provider to display them.

You can clear or restrict cookies and browser storage using your browser settings. Doing so may reset chat sessions or affect functionality. We will update this policy if we add analytics or advertising technologies and obtain consent where required.

We retain inquiry, project, and chat records only as long as reasonably needed to respond, deliver services, improve support, prevent abuse, and meet legal, accounting, or dispute-related obligations. Retention depends on the type of information and the purpose for keeping it; we do not promise a fixed deletion date for every record.

You may request deletion by email. We will delete or de-identify information when appropriate, but may retain records required by law or needed to resolve disputes and enforce agreements. Copies in backups and service-provider systems may remain until those systems' normal retention cycles expire.

We use reasonable technical and organizational safeguards, including restricted access to stored inquiries and chat logs, validation of submitted information, and measures to limit chat abuse. No internet transmission or storage system is completely secure. Please avoid submitting unnecessary sensitive information and contact us if you believe information has been exposed.

You may choose not to use forms or chat and may omit optional fields. Email hello@daltonelitesolutions.com to request access to, correction of, or deletion of personal information we hold about you, or to ask us to stop optional communications.

We may need enough information to verify your identity and locate your records before responding. We will handle requests in accordance with applicable law. Some records may need to be kept for legal or business obligations, and rights may vary depending on where you live.

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has submitted personal information, email us so we can investigate and remove it as appropriate.

Links to LinkedIn, Stripe, and other third-party websites take you to services we do not control. Their privacy policies govern their collection and use of information. Review those policies before providing personal information.

We may update this policy as our practices, services, or legal requirements change. We will post the revised policy here and change its last-updated date. For privacy questions or requests, contact Dalton Elite Solutions LLC at hello@daltonelitesolutions.com.